Terms and Conditions

QUALITY STANDARDS

All work is carried out in accordance with BS7671 (IET Wiring Regulations 18th Edition). Where required, on completion N.Brown Electrical will issue the relevant certification and inform your local building control office of the nature and extent of the works carried out.

GUARANTEE

N.Brown Electrical guarantees all work for a period of 12 months from completion, provided that the work is not altered or interfered with in any way (including third party repairs). Materials and components are subject to manufacturer's warranty.

All installation work is covered by the NICEIC 6 year insurance-backed Warranty Scheme.

DISRUPTION

Power may be shut off as the work is carried out and a temporary supply fitted. Flooring may be lifted to
provide access. In order to run new cables the contractor may need to open channels in the ceilings and
walls, we will fill these channels to a bonding coat only if previously agreed.
The above may not apply to every project and your electrician will advise you on the day.

DAMAGE

N.Brown Electrical will take every care to avoid damage during the execution of works, however,
dependent on the age of the property and the type of work contracted it is possible that some slight
damage may be inevitable, i.e. cracking or breaking of dried floorboards, cracks to plaster near
channeling, carpets not refitting tightly. We cannot be held responsible for repairs to such damage
unless due to our negligence.

PAYMENT

N.Brown electrical, will require the payment of a deposit prior to booking work into their schedule.
Unless otherwise agreed, no other payment will be required until the works have been completed. Upon
completion, the balance of the monies owed will become due. Larger projects may require interim
payments, and this will be agreed in advance. N.Brown Electrical accept most methods of payment
including BACS, Cards however we do not accept cheques.

All materials including fittings, cables and other components remain the property of N.Brown Electrical
until full and final payment is made.

COMPLAINTS

We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure
below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has
been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as
you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted
trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a
complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via
their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

WORKING PRACTICES

1. Additional works (that is, those not specifically noted in this quotation) will be subject to charges
agreed under a written quotation.
2. All fittings remain the property of N.Brown Electrical until full and final payment is received.
3. All fittings and components provided as white plastic conforming to the relevant British standards
(unless otherwise stated).
4. Where making good is necessary, N.Brown Electrical will make good to a bonding coat finish only.
This will require a smooth coat once dry.
5. N.Brown Electrical will provide materials and labour unless otherwise stated.
6. N.Brown Electrical will have access to the property on the days agreed. The job duration quoted
assumes vacant access and the absence of delays or disruptions by other trades. Any delays due to
disruption or impeded access may result in additional charges.
7. N.Brown Electrical will not be responsible for waste removal.
8. Occupants will need to ensure that the floor spaces of all rooms are clear. Any delays due to unclear
spaces will result in additional charges.
9. Certificates, where required, will be forwarded on receipt of full payment.
10. Parking permits are to be provided where required, otherwise parking costs will be added to the
final invoice.

Errors and omissions excepted.